Refund and Cancellation Policy:
1. Eligibility for Refunds:
Refunds are available for individuals who have enrolled in our Chitti Makers School Program.
2. Refund Criteria:
To qualify for a refund, you must meet the following criteria:
Your refund request is accompanied by a clear explanation of the reason for your disappointment. The course should not be accessed beyond the specified limit.
3. Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team at support@chitti.app or submit ticket in https://chitti.app/support/
- Provide your full name, course name, and a detailed reason for your refund request.
- The refund process may include a feedback call to you and validation of key information that may be required by us to process the refund request. It is a sole discretion of the company to process or reject any kind of refund request.
- Wait for further instructions from our customer support team.
Refunds will be processed within 7 to 21 business days upon approval.
Processing Fees:
A processing fee will be applied to all transactions. The processing fee is variable, ranging from a minimum of 6% to a maximum of 15% of the transaction amount.
Advance Payment:
Refund within 48 Hours of Payment: If you request a refund within 48 hours of making the payment, a deduction of 10% will be applied to the advance amount to cover administrative and processing fees.
Refund after 48 Hours of Payment: Refund after 48 Hours of Payment: If you request a refund after 48 hours of making the payment, a deduction of 50% will be applied to the advance amount to account for administrative.
Term Payment:
Refund within 48 Hours of Payment: If you request a refund within 48 hours of making the payment, a deduction of 10% will be applied to the term amount to cover administrative and processing fees.
Refund after 48 Hours of Payment: Refund after 48 Hours of Payment: If you request a refund after 48 hours of making the payment, a deduction of 30% will be applied to the term amount to account for administrative.
Full Payment:
Refund within 48 Hours of Payment: If you request a refund within 48 hours of making the payment, a deduction of 5% will be applied to the annual/full payment amount to cover administrative and processing fees.
Refund after 48 Hours of Payment: Refund after 48 Hours of Payment: If you request a refund after 48 hours of making the payment, a deduction of 10% will be applied to the annual/full payment amount to account for administrative.
| Course | Refund Percentage | Explanation |
|---|---|---|
| First and Second Course | 70% | If you request a refund for the first and second courses, you will be eligible for a 70% refund on your full payment. |
| Third and Fourth Course | 50% | Refund requests for the third and fourth courses will be subject to a 50% refund on the full payment. |
| Fifth Course and Beyond | No Refund | For the fifth course and any subsequent courses, no refunds will be issued. |
4. Program Cancellation:
In the unlikely event that we cancel the Chitti Maker School, you will receive a refund of the Program fee
5. Subscription and E- Mandate:
Refunds will not be issued. However, customers are entitled to cancel the program at any point.
6. Updates:
We may update this refund policy as necessary. Please check our website for the most current version.
7. Contact Us:
If you have any questions or concerns about our refund policy or the course, please reach out to our customer support team [India: +91 988422 2368 (9:00 AM - 9:00 PM) US/Canada: +12525418005 (11.30 AM EST to 8:30 PM EST)].
